1Introduction

This Refund & Cancellation Policy explains how project cancellations and refunds are handled for services delivered by Devkrest Technologies ("Devkrest", "we", "us", or "our").

It applies to custom software development, web and mobile application projects, product engineering engagements, and related consultancy services. Product-specific SaaS subscriptions are governed separately under our product legal pages where applicable.

2How we deliver work

Most Devkrest engagements are structured around agile weekly or bi-weekly sprint phases, fixed milestones, or phased delivery schedules defined in your proposal, statement of work, or master service agreement.

Payments are typically tied to completed sprints, approved milestones, or pre-agreed billing cycles. This policy should be read together with your signed service agreement, which prevails where it contains more specific terms.

3Cancellation

Clients may request project cancellation by providing written notice to hello@devkrest.com as specified in their service agreement.

• Cancellation requests should include the project name, client contact details, and effective cancellation date
• Work already completed, accepted, or delivered before the cancellation date remains billable
• Devkrest may cancel or suspend an engagement for non-payment, material breach, or unlawful use of deliverables
• Upon cancellation, access to in-progress repositories, environments, or deliverables may be withheld until outstanding invoices are settled, unless otherwise agreed in writing

4Refunds

Because our development services are delivered in agile weekly/bi-weekly sprint phases and milestone-based increments, payments made for completed sprints or hit milestones are completely non-refundable.

Fees cover allocated team capacity, planning, development, review, and delivery effort for the period or milestone billed. Once a sprint or milestone is completed and invoiced, those charges are final except where required by applicable law or expressly stated in your contract.

• No refund for work already performed, accepted, or deployed
• No refund for discovery, design, or planning completed before cancellation
• No refund for third-party licenses, hosting, app store, or gateway fees paid on your behalf
• Deposits or retainers may be non-refundable if stated in your proposal

5Mid-sprint or mid-milestone cancellation

If a project is cancelled mid-sprint or before a milestone is fully completed, Devkrest will review work performed to date against the active billing period.

Refunds for unearned balances, if any, will be calculated proportionally based on incomplete work within the current sprint or milestone and processed within 7–10 working days to the original payment source where possible.

If substantial work has already been performed in the active period, a partial invoice may still apply and any remaining prepaid balance will be refunded only to the extent of unearned services.

6Billing disputes and chargebacks

If you believe an invoice is incorrect, contact us at hello@devkrest.com before initiating a payment dispute or chargeback. We will review project records, sprint reports, and milestone approvals promptly.

Unjustified chargebacks may result in suspension of services and recovery of associated fees as permitted by law and your payment provider's policies.

7Hosted products and subscriptions

For Devkrest-hosted software products such as Chat Embedded or Tynalix, subscription billing, cancellations, and refunds are governed by the product Refund Policy available at /products/refund-policy unless your enterprise contract states otherwise.

8Contact us

For cancellation requests, refund inquiries, or billing questions, contact:

Devkrest Technologies

Email: hello@devkrest.com

Phone: +91 8347-230-736

Address: E/208, Ganesh Glory 11, Near BSNL Office, Jagatpur Road, Ahmedabad, Gujarat, India

Website: https://devkrest.com/contact-us